Regus - Jacksonville - San Marco - Jacksonville, FL

Luis Rodriguez

A Horrible Experience for Our Business

If you’re thinking about using Regus for your office space, be warned. Our experience with them has been dreadful.

First off, we kept getting charged for services we never used, like mail forwarding. No matter how many times we complained, those charges just kept showing up on our bill. Setting up autopay didn’t help either. Even with a valid payment method, our payments were somehow marked as missed, and we ended up with hefty late fees that made no sense. Regus tried to blame our bank, but it was clear their system was the problem.

Their approach to collecting payments was aggressive and intimidating. We received threats for tiny amounts, warning us about credit reports and debt collectors. It felt like harassment. On top of that, they restricted our access to services, which really disrupted our operations.

Customer service was another nightmare. Every time we reached out for help, we were met with indifference and no real solutions. It was clear they didn’t care about resolving our issues.

Overall, Regus has been a nightmare. Their billing practices are deceptive, their fees are unfair, and their customer service is awful. If you value your peace of mind and your business, steer clear of Regus.

Simple Sell

Our experience with Regus has been shockingly negative, especially concerning their predatory billing practices. As business owners, we expected a professional and transparent service, but what we encountered was far from it. Here’s a detailed account of the severe issues we faced:

- Deceptive Billing Practices: Regus billed us 15 days before the actual billing period began. This premature billing is not only deceptive but also a blatant attempt to manipulate our cash flow to their advantage.

- Unjustified and Fraudulent Charges: We were repeatedly charged for mail services we never requested or utilized. Despite numerous complaints, these fraudulent charges were never rectified, showcasing a significant lack of integrity.

- Incompetent Autopay Management: Despite having autopay set up with a valid payment method, Regus continuously reported missed payments. This either indicates gross incompetence or a deliberate strategy to impose additional fees on clients.

- Excessive and Unjust Late Fees: Every billing cycle, we faced exorbitant late fees, even though our payments were made on time. This suggests a systematic effort to inflate their revenue through unjust fees.

- Aggressive Debt Collection Threats: We received multiple notifications threatening to report minor debts (as low as USD 36.87) to credit bureaus and engage debt collection agencies or law firms if we did not respond within 3 days. This aggressive and disproportionate response is designed to intimidate and harass.

- Service Restrictions: Along with these threats, we were informed that our account was overdue, and our services and office access were restricted, causing unnecessary disruption to our business operations.

- Appalling Customer Service: Efforts to resolve these issues with Regus’s customer service were met with indifference and a total lack of accountability. Their dismissive attitude towards customer concerns is unacceptable and unprofessional.

In summary, Regus operates with predatory practices, exploiting customers through misleading billing, unjust fees, and aggressive collection tactics. We strongly urge fellow business owners to avoid Regus at all costs to protect your business from these unscrupulous practices.

Nicole Selling Real Estate Williams-Lewis

Leasing space from Regus in San Marco turned out to be a headache for the following reasons:

Regus violated/breached our contract by moving someone else into the space I was leasing prior to my lease expiring without any notice to me. You can imagine the shock I experienced when used my key to unlock and open the door to find someone else's belongings in a space I had paid for. Upon notice to Regus about it, the response was the space was empty . I had to insist they prorate the rent for that time period...like who expects someone to pay rent for someone else. Needless to say supposedly their "Accounting Department" didn't believe they should have prorated the rent so the center Manager sent me a gift card to recompense for the days someone else was in the space during my lease term.

Then they had the audacity to charge me a "Restoration Fee" to restore the space to it's previous condition when I literally entered the space 5 times in 7 months. Once to get the keys, twice to pick up mail, once for a meeting where neither one of us could connect to the WIFI (supposedly included in the rent) and the last time to return the keys.

I never set up a desk in the space, nor put or requested them to put anything on the walls, door or floor for them to need to restore it so it was in the same condition they delivered it to me in. Further, because it was in the same condition is why they were lease it again so quickly (during my lease period) and allow someone else to move in early (during my lease period), with no laspe in between the last day of my lease and the first day of the new persons lease.

After discussing this with them, they were supposed to credit me for the Restoration Fee which their Center Manager asvised me in writing was done. However they managed to deduct it from my refundable security deposit that took more than 30 days and multiple inquires to get back.

Additionally, they collect rent 2-3 weeks before it's due. Ex. Rent for April rent is due March 11-18) and parking while they may validate it for you sometimes, is not free so be prepared to pay for it or park in the hospitals parking garage. BTW the hospital makes it clear at it's garage exit door who parking is not allowed for).

Finally and just as concerning as everything else is the fixed monthly rent was not fixed as the bill changed for things such as coffee I never signed up for nor used and increased taxes while no one at Regus could explain why. I could never do that to my customers and based on my experience with this company could never recommend anyone to rent here period!

Please read the reviews on social media especially those about issues dealing with billing/money and see their F BBB Rating.

BTW the owner could have saved the time replying to this review as the private response to me was basically there is nothing we're going to do to resolve this.

Manou

I have really enjoyed my experience at Regus so far and everything has been great. I am looking forward to keeping doing business with them.

Chief Apostle Rice

Rance is such a kind person thanks for your help.

Gabo RR

Mz Kitty

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